FAQGot a Question??? We may have your answer below.
WHAT IS YOUR CURRENT TURNAROUND TIME FOR SUBLIMATED APPAREL?
With having our own manufacturing factory, we can control all production – allowing us to produce faster than many other businesses.
Once approvals are received, we can turn around team uniforms in 3-4 weeks. However timings may change due to production schedules, order quantities and design intricacies.
CAN I GET MY ORDER COMPLETED FASTER THAN YOUR STANDARD TURNAROUND TIME?
Yes, however this all depends on production schedules. For an express turn around a rush surcharge may be added.
HOW DO I KNOW WHAT SIZE I WEAR?
We pride ourselves on customer service, so to ensure clients order the correct sizes, we offer a sizing sample kit for all orders. This allows you to try on the apparel and also allows you to determine the correct fit. To further assist, we also provide sizing charts.
CAN I SEE SAMPLES OF THE PRODUCTS BEFORE I PLACE THE ORDER?
Yes. We have quality samples available for viewing in our Osborne Park Showroom.
Got a Question?Don’t Be Shy – If we didn’t answer all of your questions.
HOW DO I GET MY ARTWORK FILES TO YOU?
There are several ways you can send your artwork to us:
- E-mail to firstname.lastname@example.org
- Upload via our website by clicking this link: Click Here to Upload
- Provide artwork on a USB.
HOW DO WE ENSURE THAT OUR COLOURS ARE CORRECT?
To ensure colours are correct we have colour fabric swatches available in the Showroom. If you have access to Pantone Numbers, this also helps us with colour matching. We can also send samples direct to the factory for colour matching.
WHAT HAPPENS IF MY APPAREL IS DEFECTIVE?
If the apparel has a defect due to a craftsmanship error, zipper or fabric defect, we will repair or replace the garment free of charge.
WHAT METHODS OF PAYMENTS DO YOU ACCEPT?
We accept several methods of payment for custom apparel:
- All major credit cards: VISA & MasterCard
- Personal and/or business cheques made out to ID Athletic Pty. Ltd.
- Direct Bank transfers
AM I ALLOWED TO MAKE ANY DESIGN AND/OR COLOUR CHANGES ONCE I SUBMIT MY ORDER?
Yes. You are allowed to make revisions to your design(s) once you see the original concept, however the more revisions you make, the longer the process takes. Additional revisions may be subject to additional charges and production delays.